Terms of service

Terms & Conditions

1. Copyright and Trademarks

jelowin.com owns all trademarks, the Jelowin logo, and variations found on this site. Our site contains copyrighted material, trademarks, and other proprietary information, including but not limited to text, software, photos, and the entire contents of the site, which are protected by applicable laws and international treaties. jelowin.com owns the copyright in the selection, coordination, arrangement, and enhancement of such content.

You may not modify, distribute, publish, transmit, publicly display, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Any violation may result in civil and/or criminal penalties for intellectual property infringement.

2. About Your Account

By creating an account on jelowin.com, you agree to these Terms & Conditions. Your conduct and use of this site are bound by these terms.

3. Terms of Sale

  • Products and Pricing: All product information, pricing, and availability are subject to change without notice. jelowin.com reserves the right to modify or discontinue any product at any time.

  • Pricing Policy: Strike-through prices are based on suggested retail prices provided by manufacturers or vendors, or estimated regular retail values for comparable items in the US market. For international sales, these prices may include adjustments for exchange rates and international surcharges. Jelowin always endeavors to offer the best quality at a reasonable price.

  • Payment Terms: You agree to pay the price applicable at the time of order submission. Currently, jelowin.com covers duties and taxes for your purchases. The final total consists of the item price and shipping costs. Payments are processed via PayPal or credit card.

4. Modification of Services

jelowin.com reserves the right to modify, suspend, or discontinue the site or any part thereof with or without notice. You agree that jelowin.com is not liable to you or any third party for such modifications.

5. Return & Refund Policy

  • Right of Withdrawal: Customers have 14 days from the date of delivery to change their mind and return items for a refund without providing a specific reason.

  • Damaged or Incorrect Items: If you receive a damaged item or the size/color does not match your order, you must contact us within 14 days of delivery to make a claim. We typically respond within 72 hours.

  • Process: To request a return, please contact us at support@jelowinjewelry.com.

6. Cancellation Policy

You may cancel your order at any time before the item is shipped. To request a cancellation, please contact our support team immediately at support@jelowinjewelry.com.

7. User Content

Except for personally identifiable information covered under our Privacy Policy, any material or communication you transmit or post to the site will be considered non-confidential and non-proprietary. jelowin.com is free to use, copy, and distribute such content for any purpose.

8. Governing Law

These Terms shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions. Both parties submit to the exclusive jurisdiction of the courts of the United Kingdom.

9. Updates to Terms

We reserve the right to modify these Terms & Conditions at our sole discretion. Any changes will be effective immediately upon posting to this page. We suggest you revisit this page regularly to stay informed.